I was away in Portugal last week, staying with my friend Harish just outside Lisbon. All in all, I had a great time, seeing all the sights, sampling the culinary delights and generally taking it easy.
It was also the first time that I brought my 3 phone abroad. I recently changed from Vodafone after I had some problems while travelling through Mongolia and Russia. I had signed up for a free SkyTV service, which became non-free while I was away. I emailed customer support from Russia (something similar to care@vodafone.ie if I remember correctly, and the only email address that I could find on the site), politely requesting that they remove me from the service as I was abroad and couldn’t cancel it myself (seemingly, and stupidly, the only way to cancel the service was via the ‘Vodafone Live’ menu on the handset, which I couldn’t access in Russia or Mongolia)
I got no response, and even though the 4 weeks that I was away didn’t cost me that much, I received no apology from Vodafone, and when I rang up customer services to complain, I was informed that ‘care@vodafone.ie’ is not a customer care address.
Oh right, my mistake. You see, the whole CARE part of the address threw me off there. What do Vodafone use that email address for then, I asked the rep. Cancelling lines, I was told. Ah, that makes much more sense.
Idiot.
So I switched. But the grass isn’t always greener on the other side. At Dublin Airport, I didn’t see any signs indicating that I could top up my phone. Signs for all other networks were clearly displayed, but none for mine. So I flew with very little credit, thinking that I could top up over there.
It turns out that:
1) You can’t top up while abroad with 3. I tried to ring the top up line, which it says on 3’s site you can call. Not so in Portugal. Which also means you can’t check how much credit you have left.
2) You can’t top up online. There is a misleading link on the site which links to the shop, but there does not seem to be a way to buy the credit.
3)There doesn’t seem to be a way to top up from a non-3 phone.
3 have a lot of things going for them. Coverage has been excellent, the text deal I have is great, and while the calls can be expensive, that only serves to get me to text more. And giving news updates (including video) via the phone is a brilliant idea. But with a few additions, they could be super.
1) Fix the above problems. Every other network that I have been on (I haven’t tried Meteor yet) has allowed me to top up abroad, whether via the phone or online.
2)Have a balance check similar to that *174# thing that some other operators have. A small matter, bur I hate making a call every time I want to check that.
3)Webtexts. This is another big gripe I have with 3.
If they do these things, I’ll be staying with 3 for a long time to come. But as Benjamin Disraeli said:
‘What we anticipate seldom occurs, what we least expected generally happens.’